{"id":10476,"date":"2014-10-10T16:36:42","date_gmt":"2014-10-10T13:36:42","guid":{"rendered":"http:\/\/microfinance.ge\/?page_id=10476"},"modified":"2021-04-28T22:53:45","modified_gmt":"2021-04-28T18:53:45","slug":"consumer-rights","status":"publish","type":"page","link":"http:\/\/microfinance.ge\/en\/consumer-rights\/","title":{"rendered":"consumer rights"},"content":{"rendered":"
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The Code of Ethics<\/a> <\/strong>aims at improving the protection of consumer rights. If you think your right as consumer\u2019s have been violated by any member organization of the Association and the problem was not resolved after your addressed the organization, you can file a complaint. The rule of submitting the complaint to the Association\u2019s Ethics and Social Impact Committee is defined below:<\/p>\n

Extract from the Bylaws of the Ethics and Social Impact Committee:<\/p>\n

5. Mechanism for submission and review of complaints<\/p>\n

5.1 The Association will disseminate the information about submission of complaints by consumers on its web-site microfinance.ge and through the printed materials;<\/p>\n

5.2 Complaints should be submitted via electronic mail: consumer@microfinance.ge<\/a>\u00a0or on the hotline 295 12 11 and addressed to the Ethics and Social Impact Committee (\u201cCommittee\u201d)<\/p>\n

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